Commercial Property Management for Owners and Investors Across Northeast Tennessee and the Appalachian Highlands
We manage over 250,000 square feet of commercial, mixed-use, retail, and office real estate — protecting and growing the performance of investment properties across the region.
Serving Johnson City, Kingsport, Bristol, Greeneville, Elizabethton, and surrounding markets.
We're Property Owners and Investors Ourselves
That changes how we manage real estate for other owners. We know what matters: occupancy, expenses, maintenance costs, and whether a property is actually performing the way it should.
Our portfolio spans over 250,000 square feet, concentrated in commercial and investment real estate — office, retail, and mixed-use properties throughout Northeast Tennessee and the Appalachian Highlands. Roughly 90% of what we manage is commercial. The remaining 10% is residential, available for owners who want that included as part of a broader portfolio.
If you own commercial property in this region and want a management partner who looks at your building the way you do — that's what we do.
Learn about our approach
A Different Kind of Management Partner
Most property management companies are built for residential volume. Highlands is built for commercial and investment real estate owners who expect financial rigor, local accountability, and a management partner who thinks the way they do.
We're investors, not just managers.
We own and manage property in this market. We understand the numbers because we deal with the same numbers on our own holdings — occupancy, expenses, maintenance costs, and whether a property is actually performing.
Reporting you can actually use.
Clear financial statements, expense tracking, and regular updates — delivered consistently, not on request. You always know where your investment stands.
Hands-on operational accountability.
From lease administration to maintenance coordination, we handle the day-to-day so your property runs the way it should and your time stays your own.
Deep local knowledge.
We know the Northeast Tennessee market: tenants, vendors, contractors, and the local conditions that affect long-term asset value. This isn't a market we manage remotely.
Transparent communication.
No chasing us down. Regular updates, clear reporting, and direct access to the people making decisions — not a call center.
A concentrated commercial focus.
Over 90% of our portfolio is commercial. This isn't a side service — it's what we're built to do. Mixed-use, office, retail, and investment real estate is our primary practice.
Services Built for Property Investors
Commercial & Investment Property Management
Office, retail, and mixed-use property management built around financial performance, tenant relations, and long-term asset value. This is our primary focus.
Investment Portfolio Oversight
Performance-focused management for owners building or maintaining real estate investment portfolios across Northeast Tennessee.
Financial Reporting
Clear financial statements, expense tracking, and regular updates so you always know where your investment stands.
Residential Management
For owners who hold residential units alongside commercial property, or as a standalone need. Available as part of our service mix.
Secondary offeringReporting, Oversight, and Accountability
We're investors, not just managers. That means we hold our portfolio to the same standards we expect — clear financials, consistent communication, and operational accountability that doesn't require chasing.
Owner Statements & Expense Tracking
Clear financial statements, expense tracking, and regular updates — so you always know where your investment stands.
Reporting You Can Actually Use
Routine reporting on property status, tenant activity, and maintenance. You stay informed without having to chase us down.
Hands-On Operational Oversight
From lease administration to maintenance coordination, we handle the day-to-day so your property runs the way it should.
Local Market Knowledge
We know this market: tenants, vendors, contractors, and the local conditions that affect your property's value across Northeast Tennessee.
Meet the Owners
Highlands is run by active property owners and investors — not a management company that grew out of a franchise or national brand. The people managing your property own property themselves. That changes everything about how decisions get made.
Jennifer Hyder
Co-Founder & Managing Director
Jennifer Hyder is Co-Founder and Managing Director of Highlands Property Management. A licensed Tennessee real estate professional and lifelong resident of the Appalachian Highlands, Jennifer brings more than two decades of real estate ownership, property management, and business experience to the company.
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Chris Hyder, CPA
Co-Founder & Strategic Advisor
Chris Hyder, CPA, is Co-Founder and Strategic Advisor of Highlands Property Management and Chief Financial Officer of Summers-Taylor, Inc. A lifelong resident of the Tri-Cities region and graduate of East Tennessee State University, Chris brings more than 20 years of commercial real estate ownership and management experience and more than two decades of executive leadership experience to the company.
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Patrick Hyder
Property Operations Coordinator
Patrick Hyder brings a blend of property management, operations, and building systems experience to Highlands Property Management. He studied Construction Science and Management at the University of Tennessee and spent several years working in the HVAC industry throughout both the Atlanta and Tri-Cities markets, developing valuable expertise in building systems, maintenance operations, and project coordination.
Read moreTrusted by Local Property Owners
Testimonials coming soon. We're compiling feedback from tenants, vendors, and professional contacts who can speak to the Highlands experience.
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Commercial Property Owner, Johnson City TN
Testimonials from clients, tenants, and professional partners are being compiled and will be added soon.
Northeast Tennessee & the Appalachian Highlands
We're rooted in this region — and that local knowledge is part of how we protect your investment. Our current footprint spans five core markets, with continued growth across Northeast Tennessee.
Own commercial or investment property in Northeast Tennessee?
If you're looking for a management partner who understands real estate from an owner's side of the table, let's talk about your portfolio.
Schedule a Free Consultation